Help

Check which solution fits your facility

Three brief details are enough. We match your situation with the modules of our platform and send you a suitable recommendation for process optimization.

  • 01Utilization and appointment volume of your departments
  • 02Existing documentation and planning systems
  • 03Timeframe for introducing the platform

Direct line to the support team

You can reach us on weekdays from 8:00 AM to 6:00 PM. We handle critical outages around the clock – with defined response times depending on priority.

Support hotline Telephone initial consultation and fault reporting at 0664 2728565. We typically get back to you within 30 minutes. Ticket system Document your request directly in the platform. We respond to standard inquiries within one business day, and we prioritize urgent cases immediately. Email support Write to us at info@gennisan.com – for detailed questions, contract details, or coordinating training sessions. SLA agreements Individual service-level agreements for clinics and practices: defined response times, availability, and escalation levels in the operations manual.
View frequently asked questions in the FAQ

Direct line to our team

Questions about implementation, training, or technical integration? We're here for you – by phone, email, or directly on site in Krems.

Stefanie-Scharf-Platz 947
5202 Krems an der Donau

Mon–Thu: 08:00–17:00
Fri: 08:00–14:00

0664 2728565 info@gennisan.com
Implementation & Support Appointment Scheduling Privacy & Compliance

Cookie Settings

We use cookies to ensure the website works reliably, remembers basic choices, and recognizes useful pages. You can accept, reject, or review the settings.

DE EN